Job Description

Software Development Engineering - Advisor I

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Position Summary

We are seeking a highly skilled Senior Cloud Platform / DevOps Engineer to design, implement, automate, and support mission-critical cloud infrastructure and platform services that power modern banking solutions. This role is responsible for building secure, scalable, and resilient infrastructure across AWS, Azure, and Google Cloud Platform (GCP), while driving automation, operational excellence, and platform modernization initiatives.

The ideal candidate will possess strong expertise in Infrastructure as Code (IaC), Kubernetes, CI/CD automation, cloud operations, observability, and security best practices. They will collaborate closely with engineering, product, architecture, and customer-facing teams to support strategic initiatives, client onboarding programs, platform migrations, and continuous service improvements.

Key Responsibilities

Cloud Infrastructure & Automation

• Develop, implement, and manage Infrastructure as Code (IaC) solutions using Terraform to support mission-critical banking platforms across AWS, Azure, and Google Cloud Platform.
• Build and maintain reusable infrastructure modules, standards, and deployment frameworks that enable secure, scalable, and repeatable cloud deployments.
• Drive automation initiatives using Python and other scripting languages to improve operational efficiency, reduce manual effort, and enhance system reliability.

Platform Engineering & Kubernetes

• Manage, optimize, and support large-scale Kubernetes environments across production and non-production platforms.
• Design and implement solutions that improve platform availability, scalability, resiliency, performance, and cost optimization.
• Support cluster lifecycle management activities including upgrades, migrations, capacity planning, disaster recovery, and modernization programs.

CI/CD & Software Delivery

• Design, implement, and maintain enterprise CI/CD pipelines using GitLab CI/CD.
• Automate build, test, deployment, and operational workflows to enable rapid and reliable software delivery.
• Improve deployment processes through pipeline optimization, environment automation, and release engineering best practices.

Client Onboarding & Migration Programs

• Support complex customer onboarding, platform conversion, and migration initiatives across multiple cloud and deployment environments.
• Collaborate with internal and external stakeholders to ensure successful implementation, migration, validation, and operational readiness activities.
• Troubleshoot complex infrastructure and application integration challenges affecting customer environments.

Security, Networking & Governance

• Design, implement, and validate security, networking, and operational guardrails that strengthen platform resilience and maintain regulatory compliance requirements.
• Partner with architecture and security teams to improve cloud security posture, identity management, network segmentation, secrets management, and infrastructure governance.
• Ensure cloud solutions adhere to organizational security, audit, and compliance standards.

Monitoring, Observability & Reliability

• Design and implement enterprise monitoring, dashboarding, logging, alerting, and tracing solutions.
• Build operational dashboards and service-level observability frameworks using tools such as Datadog, Azure Monitor, CloudWatch, Grafana, Prometheus, or similar platforms.
• Drive proactive monitoring initiatives to improve platform reliability, customer experience, and incident response effectiveness.
• Perform root cause analysis and implement preventive measures for recurring operational issues.

Operational Support & Platform Enhancements

• Provide advanced operational support for customer environments including troubleshooting, incident resolution, infrastructure enhancements, and feature enablement.
• Lead efforts to improve system reliability, operational maturity, automation coverage, and platform supportability.
• Participate in production support activities and critical incident response when required.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• 5+ years of experience in Cloud Engineering, Platform Engineering, DevOps, Site Reliability Engineering, or related fields.
• Strong hands-on experience with Terraform, Python, GitLab CI/CD Pipelines, Kubernetes, and AWS, Azure, and/or Google Cloud Platform.
• Experience managing cloud-native infrastructure and distributed systems.
• Strong understanding of networking, DNS, load balancing, TLS/SSL, firewalls, and cloud security principles.
• Experience with Linux systems administration and troubleshooting.
• Knowledge of CI/CD, infrastructure automation, configuration management, and deployment strategies.
• Experience supporting production environments and mission-critical applications.

Preferred Qualifications

• Cloud Solution Architect certifications, including AWS Certified Solutions Architect (Associate or Professional), Microsoft Azure Solutions Architect Expert, or Google Cloud Professional Cloud Architect.
• Kubernetes certifications (CKA, CKAD, or CKS).
• Experience with service mesh technologies, container security, and platform engineering practices.
• Experience implementing observability solutions using Datadog, Grafana, Prometheus, Azure Monitor, AWS CloudWatch, OpenTelemetry, or similar platforms.
• Experience supporting financial services, banking, fintech, or highly regulated environments.
• Familiarity with multi-cloud architecture, disaster recovery planning, and platform modernization initiatives.

Technical Skills

Skill Area

Tools / Technologies

Cloud Platforms

AWS, Azure, Google Cloud Platform (GCP)

Infrastructure as Code

Terraform

Programming & Automation

Python; Bash/Shell Scripting

Containers & Orchestration

Kubernetes; Docker

CI/CD

GitLab CI/CD; GitHub Actions (preferred)

Monitoring & Observability

Datadog; Grafana; Prometheus; Azure Monitor; CloudWatch; OpenTelemetry

Source Control

Git; GitLab

Operating Systems

Linux

Sponsorship

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F‑1 (OPT, CPT, STEM), H‑1B, H‑2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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